How do I purchase a ticket?
Ticket purchases may be made in person, by phone, or securely online. Gift Certificates are also available for purchase in person or over the phone.
When should I arrive?
Do you offer refunds or exchanges?
Tickets are non-refundable and credits will not be issued for unused tickets. Unused tickets may be donated to Enlightened Theatrics for tax credit. Donations may be arranged by phone or in person. Enlightened Theatrics will try to accommodate ticket exchanges up to 72 hours before your showtime; upgrade fees may apply.
Do you offer group discounts?
What forms of payment do you accept?
Enlightened Theatrics accepts cash, check, Visa, MasterCard, American Express. Enlightened Theatrics reserves the right to hold patron Credit Card information for up to (1) week to ensure successful processing.
Can I reserve a seat, but pay later?
Does my child need a ticket?
How do I receive my tickets?
What if I lose my ticket?
What’s the seating situation?
What happens if I show up late?
Are there service and handling fees?
Do I get my money back if the show is cancelled?
Can I bring outside food into the theatre?
Can I record or photograph the performance?
Can I keep my phone on?
Do you ever donate tickets to organizations?
Enlightened Theatrics always welcomes donation request for tickets. Please send all donation requests to BoxOffice@EnlightenedTheatrics.org. Please note that due to licensing agreements, filling out the form does not guarantee your request will be honored, however, it does absolutely ensure it will be considered!
Is the theatre wheelchair accessible?
At Enlightened Theatrics, we believe in making stage experiences and events as accessible and affordable as possible for all ages and walks of life. Salem’s Historic Grand Theatre comes equipped with select wheelchair accessible and companion seats (view seating chart on the ticket purchasing site), accessed by a convenient ground floor entrance. Wheelchair accessible parking is available nearby.
For more information or to secure accommodations for your visit, please contact the Box Office at 503.585.3427 x4 or BoxOffice@EnlightenedTheatrics.org.
What is "Salem For All!"?
Where can I buy tickets in-person?
Enlightened Theatrics’ Box Office is located 1 hour before showtimes on street level in Salem’s Historic Grand Theatre at 191 High St. NE, Salem, OR 97301.
You can also purchase tickets Wednesday through Friday 12-6pm at Enlightened Theatrics’ Administrative Offices, located at 187 High St. NE, Suite 211, Salem, OR 97301.
Where can I park?
Enlightened Theatrics and Salem’s Historic Grand Theatre are privately run facilities. We prohibit weapons and drugs of any kind, outside alcohol, food, coolers, etc. Anything that is not permitted on an airplane is strictly prohibited. Enlightened Theatrics reserves the right to refuse one’s admission or presence on Theatre grounds, or to require one already admitted to vacate the Theatre or Theatre grounds. As a patron and guest, you assume all liability as it pertains to risk and danger incidental to the performance and/or event whether occurring prior to, during or after said performance and/or event. You agree that Enlightened Theatrics and Salem’s Historic Grand Theatre Management, Staff, Agents, Performers, Patrons, Interns and Volunteers are not to be held responsible or liable for any injuries resulting from such causes. You further consent to the use of your image or likeness incidental to any display, transmission or reproduction of the event.