These policies and procedures help us make your experience as simple and enjoyable as possible, including our performers, staff and volunteers.

Tickets

Regardless of age, tickets are required for admission. Out of respect to all patrons, children under 3 will not be admitted to performances that are not designed for children. Bringing infants to any performance is not prohibited, but discouraged.

Making a Purchase

Ticket purchases, as well as tax-deductible donations, may be made in person, by phone or securely online. Unless otherwise noted, group sales, gift certificates and merchandise are available by phone or in person only.

Refunds & Exchanges

Tickets are non-refundable and credits will not be issued for unused tickets. Unused tickets may be donated to Enlightened Theatrics for tax credit. Donations may be arranged by phone or in person. Enlightened Theatrics will try to accommodate ticket exchanges up to 72 hours before your showtime; upgrade fees may apply.

Methods of Payment

Enlightened Theatrics accepts cash, check, Visa, MasterCard, American Express. Enlightened Theatrics reserves the right to hold patron Credit Card information for up to (1) week to ensure successful processing.

Payment for Reservations

Tickets cannot be reserved without payment, which must be received at the time purchase.

Receipt of Tickets

Tickets purchased individually are held under the guest’s name for pick up at Will Call within (1) hour of performance time. To receive tickets in advance, please visit Enlightened Theatrics’ Box Office during operating hours. If the performance is within (16) days or less, the tickets will be held at Will Call.

Ticket Replacements

An automatic reprint fee of $5.00 per ticket will be charged for all ticket replacements that are requested more than 20 days after the purchase date. Please notify Enlightened Theatrics’ Box Office within 20 days if you are not in receipt of your tickets. Please check your tickets immediately to confirm your order is complete and accurate. All reprint fees must be paid at the time of the request.

Seating

Seating in Salem’s Historic Grand Theatre is tiered by Prime, House and Standard Reserved seating or General Admission, depending on the event. Guests requiring special seating consideration due to a medical condition or disability should contact the Box Office to make advance arrangements.

Arrival Time

Plan to arrive at least 30 minutes before the scheduled event time. The theatre will be opened for seating approximately 20-30 minutes prior to curtain.

Late Seating

Latecomers will be seated at the discretion of the House Manager/Usher at the first appropriate break that allows for the least disruption for the actors and audience. A limited number of latecomers can be accommodated. Please notify the Box Office in advance if you know you will be late.

Service & Handling Fees

In order to maintain inexpensive ticket pricing, as well as help offset expenses related to Box Office hardware and software, Enlightened Theatrics reserves the right to charge a service fee to each sale. We make every effort to keep the fees as reasonable and as minimal as possible.

Cancellations/Inclement Weather

Event cancellations due to inclement weather or other circumstances are rare. If an event is cancelled, we will make every attempt to contact you to make alternative arrangements. Enlightened Theatrics does not offer refunds once an event has started or ends early. If an event is cancelled, Enlightened Theatrics will publish this information on EnlightenedTheatrics.org, Facebook and/or contact patrons directly, and provide an exchange or full refund (to be determined by Enlightened Theatrics) for the amount that was paid for the ticket. Service fees are NOT refundable. Please note that refunds must be explicitly requested within five (5) days of the announced cancellation to receive the refund. If an event is not cancelled, refunds will not be provided and attendance is expected. Tickets may be exchanged with (48) hour notice, pending availability.

Food & Beverage

Outside food and beverage are prohibited in Salem’s Historic Grand Theatre. Concessions are available in the lobby, and powered by Paradiso at the Grand Theatre and Kitchen on Court Street.

Recording

Due to contract and licensing restrictions stipulated by various forms of artist representation, unauthorized use of recording equipment or photography is strictly prohibited at all performances. This includes, but is not limited to cell phones with cameras, video cameras and audio recording devices. Enlightened Theatrics reserves the right to confiscate any and all devices in non-compliance with this policy.

Etiquette

Due to the intimate and interactive nature of our events, unexpected lights and noise may be disruptive for guests, as well as performers on stage, staff and volunteers. Out of courtesy and respect, we insist that all electronic devices (cell phones, pagers, watches, alarms, etc.) be turned off. Conversation must be kept to a minimum and text messaging is highly discouraged.

Disclaimer

Enlightened Theatrics and Salem’s Historic Grand Theatre are privately run facilities. We prohibit weapons and drugs of any kind, outside alcohol, food, coolers, etc. Anything that is not permitted on an airplane is strictly prohibited. Enlightened Theatrics reserves the right to refuse one’s admission or presence on Theatre grounds, or to require one already admitted to vacate the Theatre or Theatre grounds.

As a patron and guest, you assume all liability as it pertains to risk and danger incidental to the performance and/or event whether occurring prior to, during or after said performance and/or event. You agree that Enlightened Theatrics and Salem’s Historic Grand Theatre Management, Staff, Agents, Performers, Patrons, Interns and Volunteers are not to be held responsible or liable for any injuries resulting from such causes.

You further consent to the use of your image or likeness incidental to any display, transmission or reproduction of the event.